Browsing Professional Flight Program by Author "Gocer, F."
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A combined group decision making based IFCM and SERVQUAL approach for strategic analysis of airline service quality
Buyukozkan, G.; Havle, Celal Alpay; Feyzioglu, O.; Gocer, F. (IOS Press, 2020)Transportation becomes increasingly important for global trade, mobility, and economies. Passengers expect speed and quality from transportation services. As a result, the demand for air transportation is steadily rising. ...
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