Browsing Aviation Management Program by Author "(ORCID 0000-0003-2052-5712 & YÖK ID 197484) Martin, Luis"
Now showing items 1-8 of 8
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Airport mobile internet an innovation
Martin-Domingo, Luis; Martin, J. C. (Elsevier, 2016-08)This paper studies the adoption of mobile Internet by airports. Using a new theoretical model, the study tests whether early adopters of mobile Internet for airports can be considered real innovators. Seventy-five international ... -
Applying deep learning models to twitter data to detect airport service quality
Barakat, Huda Mohammed Mohammed; Yeniterzi, R.; Martin-Domingo, Luis (Elsevier, 2021-03)Measuring airport service quality (ASQ) is an important process for identifying shortages and suggesting improvements that guide management decisions. This research, introduces a general framework for measuring ASQ using ... -
The effect of COVID‐related EU state aid on the level playing field for airlines
Martin-Domingo, Luis; Martín, J. C. (MDPI, 2022-02)State aid for airlines around the world has been a common practice during the COVID‐19 pandemic, as the air transport was one of the sectors most heavily affected. This study analyzes 27 cases of state aid to EU airlines ... -
Existing barriers and suggested solutions for dealing with air passengers with specific access requirements: A systematic literature review
Martin-Domingo, Luis; Adiloğlu-Yalçınkaya, Leyla; Ertürk, Mehmet; Farkić, J. (Elsevier, 2024-03)This paper reviews the existing literature concerned with air passengers with specific access requirements, often referred as passengers with disabilities (PwDs) or passengers with reduced mobility (PRMs). While accessibility ... -
Exploiting user-generated content for service improvement: Case airport twitter data
Aunimo, L.; Martin-Domingo, Luis (Springer, 2022-09)The study illustrates how airport collaborative networks can profit from the richness of data, now available due to digitalization. Using a co-creation process, where the passenger generated content is leveraged to identify ... -
Innovation at airports: A systematic literature review (2000–2019)
Kılıç, Sena; Üçler, Çağlar; Martin-Domingo, Luis (Vilnius Gediminas Technical University, 2021-09-29)Airports operate in a highly-competitive and challenging environment. Therefore, in order to remain competitive, innovation is imperative for airports. This paper aims to conduct academic research into innovation at airports ... -
The role of travel patterns in airport duty-free shopping satisfaction: a case study from an Australian regional airport
Martín, J. C.; Martin-Domingo, Luis; Lohmann, G.; Spasojevic, B. (Elsevier, 2019-09)Shopping can be one of the primary motivations for tourism, and commercial revenues are becoming an indispensable source of income for airports. Understanding airport shoppers' satisfaction is thus becoming increasingly ... -
Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)
Martin-Domingo, Luis (Elsevier, 2019-07)User generated content (UGC) is providing new broad information datasets about airport service quality (ASQ) that are more easily available to researchers than information gathered using traditional techniques, such as ...
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