Browsing Faculty of Aviation and Aeronautical Science by Subject "Air transportation"
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Existing barriers and suggested solutions for dealing with air passengers with specific access requirements: A systematic literature review
(Elsevier, 2024-03)This paper reviews the existing literature concerned with air passengers with specific access requirements, often referred as passengers with disabilities (PwDs) or passengers with reduced mobility (PRMs). While accessibility ... -
A new digital service quality model and its strategic analysis in aviation industry using interval-valued intuitionistic fuzzy AHP
(Elsevier, 2020-07)Today, airline companies have to provide digital products and services to ensure customer satisfaction. Accordingly, classical service quality models are not sufficient to capture customer expectations, and new digital ...
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