Search
Now showing items 1-2 of 2
FASStR: A framework for ensuring high-quality operational metrics in health care
(Managed Care & Healthcare Communications, LLC, 2020-06)
OBJECTIVES: Poorly defined measurement impairs interinstitutional comparison, interpretation of results, and process improvement in health care operations. We sought to develop a unifying framework that could be used by ...
Managing clinic variability with same-day scheduling, intervention for no-shows, and seasonal capacity adjustments
(Taylor & Francis, 2020-01-02)
This study investigates demand and capacity strategies for managing clinic variability. These include (i) same-day scheduling to control random walk-ins, (ii) no-show intervention, where the clinic calls advance-booked ...
Share this page