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A universal appointment rule with patient classification for service times, no-shows and walk-ins
(Informs, 2014)
This study evaluates patient classification for scheduling and sequencing appointments for patients differentiated by their mean and standard deviation of service times, no-show, and walk-in probabilities. Alternative ...
Outpatient appointment scheduling in presence of seasonal walk-ins
(Springer Nature, 2014-04)
This study investigates appointment systems (AS), as combinations of access rules and appointment-scheduling rules, explicitly designed for dealing with walk-in seasonality. In terms of 'access rules', strategies are tested ...
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