Now showing items 1-9 of 9
Altering the environment to improve appointment system performance
Current research on clinic performance is focused primarily on appointment scheduling rather than shaping the clinical environments. The goal of this study is to investigate the impact of environmental factors on the total ...
FASStR: A framework for ensuring high-quality operational metrics in health care
(Managed Care & Healthcare Communications, LLC, 2020-06)
OBJECTIVES: Poorly defined measurement impairs interinstitutional comparison, interpretation of results, and process improvement in health care operations. We sought to develop a unifying framework that could be used by ...
An integrated analysis of capacity allocation and patient scheduling in presence of seasonal walk-ins
(Springer Nature, 2019-06)
This study analyzes two decision levels in appointment system design in the context of clinics that face seasonal demand for scheduled and walk-in patients. The macro-level problem addresses access rules dealing with ...
A universal appointment rule in the presence of no-shows and walk-ins
This study introduces a universal “Dome” appointment rule that can be parameterized through a planning constant for different clinics characterized by the environmental factors—no-shows, walk-ins, number of appointments ...
Predicting the performance of queues–A data analytic approach
Existing models of multi-server queues with system transience and non-standard assumptions are either too complex or restricted in their assumptions to be used broadly in practice. This paper proposes using data analytics, ...
The 39th international conference of the EURO working group on operational research applied to health services: ORAHS 2013 special issue
(Springer Science+Business Media, 2015-09)
The healthcare sector is facing major challenges worldwide in terms of higher demands for efficiency, quality and equity. Operational Research (OR) techniques offer valuable tools for improving the design and delivery of ...
A universal appointment rule with patient classification for service times, no-shows and walk-ins
This study evaluates patient classification for scheduling and sequencing appointments for patients differentiated by their mean and standard deviation of service times, no-show, and walk-in probabilities. Alternative ...
Outpatient appointment scheduling in presence of seasonal walk-ins
(Springer Nature, 2014-04)
This study investigates appointment systems (AS), as combinations of access rules and appointment-scheduling rules, explicitly designed for dealing with walk-in seasonality. In terms of 'access rules', strategies are tested ...
Managing clinic variability with same-day scheduling, intervention for no-shows, and seasonal capacity adjustments
(Taylor & Francis, 2020-01-02)
This study investigates demand and capacity strategies for managing clinic variability. These include (i) same-day scheduling to control random walk-ins, (ii) no-show intervention, where the clinic calls advance-booked ...
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