Browsing by Author "Paşamehmetoğlu, Ayşın"
Now showing items 1-17 of 17
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Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance
Wang, X. Y.; Guchait, P.; Paşamehmetoğlu, Ayşın (Elsevier, 2020-08)According to affective events theory (AET), organizational contexts can produce "affective events" that shape individuals' emotional experiences, subsequently influencing those individuals' work behaviors. This study ... -
The challenge of constructing a unique online identity through an isomorphic social media presence
Atakan-Duman, S.; Paşamehmetoğlu, Ayşın; Bozaykut-Buk, T. (University of Southern California, 2019)Grounded in institutional theory for analyzing and differentiating isomorphic identity features, this study aims to analyze how foundation universities in the higher education field of Turkey use social media to construct ... -
The challenge of constructing a unique online identity through an isomorphic social media presence
Atakan-Duman, Ş.; Paşamehmetoğlu, Ayşın (USC Annenberg Press, 2019)Grounded in institutional theory for analyzing and differentiating isomorphic identity features, this study aims to analyze how foundation universities in the higher education field of Turkey use social media to construct ... -
Corporate social responsibility and sustainable development in the Mediterranean: The case of the Spanish hotel industry in the Barcelona region
Paşamehmetoğlu, Ayşın; Gökoğlu, M. M. (Taylor & Francis, 2019)This chapter describes corporate social responsibility practices of hotels in Barcelona region in an aim to understand business perspectives on sustainable development in Mediterranean. From this standpoint, a case study ... -
Customer online reviews and hospitality employees’ helping behavior: moderating roles of self-efficacy and moral identity
Hwang, Y.; Wang, X.; Paşamehmetoğlu, Ayşın (Emerald Group Publishing, 2021-07-06)Purpose: Online reviews are perceived as credible and trustworthy across various business sectors; thus, they influence customers’ purchase decisions. However, the potential role of customer online reviews as feedback for ... -
Error management culture: impact on cohesion, stress, and turnover intentions
Guchait, P.; Paşamehmetoğlu, Ayşın; Madera, J. (2016)An error management culture involves organizational practices related to communicating about errors, sharing error knowledge, quickly detecting and handling errors, and helping in error situations. Building on error ... -
Error recovery performance: the impact of leader behavioral integrity and job satisfaction
Guchait, P.; Simons, T.; Paşamehmetoğlu, Ayşın (Sage, 2016-05)This article introduces the concept of error recovery performance, followed by the development and validation of an instrument to measure it. The first objective of this article is to broaden the current concept of service ... -
Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?
Wang, X.; Guchait, P.; Khoa, D. T.; Paşamehmetoğlu, Ayşın (Emerald, 2021-08-09)Purpose: The purpose of this paper is to integrate tenets from the appraisal-based model of self-conscious emotions and the compass of shame theory to examine restaurant frontline employees’ experience of shame following ... -
Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance
Wang, X.; Wen, X.; Paşamehmetoğlu, Ayşın; Guchait, P. (Elsevier, 2021-04)Mindfulness refers to the psychological attentional state in which a person is conscious and accepting of the present. It is increasingly emerging as an estimable quality, especially within the hospitality industry where ... -
The importance of error management culture in organizations: Impact on employee helping behaviors during service failures and recoveries in restaurants
Guchait, P.; Paşamehmetoğlu, Ayşın; Lanza-Abbott, J. (Informa Group, 2015)This study examined the influence of error management culture on employee helping behaviors during service failure and recovery situations in restaurants. Data was collected from 236 employees working in 22 restaurants in ... -
Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry
Wang, X.; Guchait, P.; Madera, J. M.; Paşamehmetoğlu, Ayşın (Emerald Group Publishing, 2018)Purpose: The purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and group efficacy; second, to examine whether manager trust and group ... -
Kurumsal sosyal sorumluluk anlayışının Türkiye’deki yönetsel uygulamaları: İstanbul zincir otelleri üzerine bir araştırma
Paşamehmetoğlu, Ayşın; Gökoğlu, M. M. (Akdeniz Üniversitesi, 2019-01-20)Kurumsal sosyal sorumluluk anlayışının evrensel özellikleri küreselleşmenin bir sonucu olarak farklı ülkelerde benimsenmektedir. Bu anlayış benimsendiği farklı bağlamlardaki yönetsel uygulamaları doğrudan etkilemektedir. ... -
The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
Paşamehmetoğlu, Ayşın; Guchait, P.; Tracey, J. B.; Lei, P. (Emerald Publishing, 2017)The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor ... -
A multilevel investigation of the leadership factors on food safety promotive and prohibitive voices through food safety consciousness
Yu, H.; Guchait, P.; Achyldurdyyeva, J.; Paşamehmetoğlu, Ayşın (Elsevier, 2021-06)Little research has empirically examined how leadership factors influence food safety promotive and prohibitive voice differently. Also, little research has examined the moderating effects of leadership on the relationship ... -
Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
Guchait, P.; Paşamehmetoğlu, Ayşın; Dawson, M. (Elsevier, 2014-08)The study examined the influence of perceived supervisor and co-worker support for error management on employees' engagement in service recovery performance. Furthermore, the current work examined the mediating role of ... -
Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance
Wang, X.; Guchait, P.; Paşamehmetoğlu, Ayşın (Emerald Publishing Limited, 2020-08-04)Purpose Hospitality work setting is error-prone, rendering error handling critical for effective organizational operation and quality of service delivery. An organization's attitude toward errors can be traced back to one ... -
Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being
Wang, X.; Guchait, P.; Paşamehmetoğlu, Ayşın (Emerald Publishing Limited, 2020-05)Purpose On the basis of conservation of resources theory, the purpose of this paper is to propose a framework linking an organizational factor, organizational error tolerance, with employees’ psychological well-being ...
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