Paşamehmetoğlu, AyşınGuchait, P.Tracey, J. B.Lei, P.2017-02-062017-02-0620172055-6225http://hdl.handle.net/10679/4769https://doi.org/10.1108/JSTP-06-2015-0130The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor and coworker support for error management on two measures of employee service performance: service recovery performance and helping behaviors during service failure and recoveries. Specifically, this study examines the linear and non-linear interaction effects of supervisor and coworker support for error management on the outcome variables.enginfo:eu-repo/semantics/restrictedAccessArticle27122200039569570000110.1108/JSTP-06-2015-0130Error managementService recovery performanceCoworker supportSupervisor supportHelping behaviours2-s2.0-85009511223