Çayırlı, TuğbaGunal, M. M.Gunes, E.Ormeci, L.2016-05-162016-05-162015-091572-9389http://hdl.handle.net/10679/4030https://doi.org/10.1007/s10729-015-9322-6Due to copyright restrictions, the access to the full text of this article is only available via subscription.The healthcare sector is facing major challenges worldwide in terms of higher demands for efficiency, quality and equity. Operational Research (OR) techniques offer valuable tools for improving the design and delivery of healthcare services (e.g., inpatient and outpatient care, admission processes, emergency services, home healthcare, etc.), as well as improving the decision-making processes and implementation of public health policies.engrestrictedAccessEditorial18321922100036008210000110.1007/s10729-015-9322-62-s2.0-84939567077