Browsing Aviation Management Program by Author "Martin-Domingo, Luis"
Now showing items 1-6 of 6
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Airport mobile internet an innovation
Martin-Domingo, Luis; Martin, J. C. (Elsevier, 2016-08)This paper studies the adoption of mobile Internet by airports. Using a new theoretical model, the study tests whether early adopters of mobile Internet for airports can be considered real innovators. Seventy-five international ... -
Applying deep learning models to twitter data to detect airport service quality
Barakat, Huda Mohammed Mohammed; Yeniterzi, R.; Martin-Domingo, Luis (Elsevier, 2021-03)Measuring airport service quality (ASQ) is an important process for identifying shortages and suggesting improvements that guide management decisions. This research, introduces a general framework for measuring ASQ using ... -
Exploiting user-generated content for service improvement: Case airport twitter data
Aunimo, L.; Martin-Domingo, Luis (Springer, 2022-09)The study illustrates how airport collaborative networks can profit from the richness of data, now available due to digitalization. Using a co-creation process, where the passenger generated content is leveraged to identify ... -
Innovation at airports: A systematic literature review (2000–2019)
Kılıç, Sena; Üçler, Çağlar; Martin-Domingo, Luis (Vilnius Gediminas Technical University, 2021-09-29)Airports operate in a highly-competitive and challenging environment. Therefore, in order to remain competitive, innovation is imperative for airports. This paper aims to conduct academic research into innovation at airports ... -
The role of travel patterns in airport duty-free shopping satisfaction: a case study from an Australian regional airport
Martín, J. C.; Martin-Domingo, Luis; Lohmann, G.; Spasojevic, B. (Elsevier, 2019-09)Shopping can be one of the primary motivations for tourism, and commercial revenues are becoming an indispensable source of income for airports. Understanding airport shoppers' satisfaction is thus becoming increasingly ... -
Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)
Martin-Domingo, Luis (Elsevier, 2019-07)User generated content (UGC) is providing new broad information datasets about airport service quality (ASQ) that are more easily available to researchers than information gathered using traditional techniques, such as ...
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