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A new digital service quality model and its strategic analysis in aviation industry using interval-valued intuitionistic fuzzy AHP
Today, airline companies have to provide digital products and services to ensure customer satisfaction. Accordingly, classical service quality models are not sufficient to capture customer expectations, and new digital ...
Analysis of success factors in aviation 4.0 using integrated intuitionistic fuzzy MCDM methods
Recently, emerging digital technologies have launched digital transformation, and it has become a factor that determines the competitiveness of companies, their performance, and digital sustainability. At this point, the ...
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