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Enablers for industry 4.0
Both, globalization and technological advancements do motivate manufacturing organizations to adopt Industry 4.0 practices. It implies an evolutional transformation, which aggregates advanced technologies and cyber-physical ...
A hybrid approach based on the fuzzy AHP and HFACS framework for identifying and analyzing gross navigation errors during transatlantic flights
Despite the considerable efforts to alleviate problems of North Atlantic (NAT) air traffic and implementation of novel surveillance systems, oceanic errors still remain stubbornly high. The purpose of this study is to ...
A combined group decision making based IFCM and SERVQUAL approach for strategic analysis of airline service quality
(IOS Press, 2020)
Transportation becomes increasingly important for global trade, mobility, and economies. Passengers expect speed and quality from transportation services. As a result, the demand for air transportation is steadily rising. ...
A new digital service quality model and its strategic analysis in aviation industry using interval-valued intuitionistic fuzzy AHP
Today, airline companies have to provide digital products and services to ensure customer satisfaction. Accordingly, classical service quality models are not sufficient to capture customer expectations, and new digital ...
Analysis of success factors in aviation 4.0 using integrated intuitionistic fuzzy MCDM methods
Recently, emerging digital technologies have launched digital transformation, and it has become a factor that determines the competitiveness of companies, their performance, and digital sustainability. At this point, the ...
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