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The machineries of user knowledge production
(Elsevier, 2018-01)
A multiple case study was conducted to investigate the machineries of designers' user knowledge production at six design consultancies in the Northwestern USA in domains of architecture, industrial design, and interaction ...
Exploring mobility & workplace choice in a flexible office through post-occupancy evaluation
(Taylor & Francis, 2018)
Developments in information and communication systems, organisational structure and the nature of work have contributed to the restructuring of work environments. In these new types of work environments, employees do not ...
Intra‐organizational user‐centred design practices: The impact of design research departments at design consultancies
(Wiley, 2019-12-18)
The user is a critical factor in design and innovation. Firms experiment with different approaches to involving the user in design processes, which results in new forms of intra- and extra-organizational collaboration. The ...
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