Person: DOMINGO, Luıs Martın
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Luıs Martın
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DOMINGO
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ArticlePublication Open Access The effect of COVID‐related EU state aid on the level playing field for airlines(MDPI, 2022-02) Martin-Domingo, Luis; Martín, J. C.; Aviation Management; DOMINGO, Luıs MartınState aid for airlines around the world has been a common practice during the COVID‐19 pandemic, as the air transport was one of the sectors most heavily affected. This study analyzes 27 cases of state aid to EU airlines between 1 March 2020 and 30 September 2021 with a total amount of €85 billion. The information was obtained from the area of competition of the European Commission (EC), which is the entity responsible for final approval. Results indicate that the largest EU economies (Germany and France), as well as some Northern European countries, are supporting national airlines more extensively. Airlines with a weaker financial performance before the pandemic were more likely to receive state aid. Government involvement in the airline industry during the recent health crisis will have an important influence on the level playing field (LPF) for airlines. It is still unclear how this will evolve in the future, but it seems that some airlines now resemble the public flag companies of the past.ArticlePublication Open Access Traveler's idle time and the value chain at airports(Milli Savunma Üniversitesi Hezârfen Havacılık ve Uzay Teknolojileri Enstitüsü, 2015-07-23) Üçler, Çağlar; Martin-Domingo, Luis; Professional Flight Program; Aviation Management; ÜÇLER, Çağlar; DOMINGO, Luıs MartınThere is a high growth in the air traffic supported by the global trade and tourism and due to airport congestion travelers are spending more time at airports, which are competing to attract airlines with lower aeronautical costs reducing their profitability. The growing transit time spent at airports together with the waiting time in front of check-in, passport, security control or baggage claim is an idle time of the air traveler, which is not generating any value. The perception of waiting is also mostly negative, that the associated airports are disliked, leading to loss of revenue in commercial offerings. Another problem is that due to the high variety in the customer profile, the shops at the airports need to carry a high inventory over a wide spectrum of items required, which is not creating any value as well. Thus in order to deliver a sustainable value chain at the airport, an innovative customer focused integrated approach is proposed herewith, based on a smart phone platform called Gate Ø, facilitating the idle times of the air traveler. This strategic approach is evaluated successfully within a value chain analysis showing up its potential across the value chain stakeholders.PresentationPublication Open Access Round table & closing of 2nd Istanbul Hub Seminar airline strategies for the opening of the new airport in Istanbul(2016-04-14) Küçükönal, Hatice; Martin-Domingo, Luis; Aviation Management; KÜÇÜKÖNAL, Hatice; DOMINGO, Luıs MartınThe round table included most of the speakers of the seminar and covered the following topics: Extra capacity for the Istanbul Sabiha Gokcen International airport, implication of bilateral agreements multilateral agreements between Turkey and the EU members, airlines merger and acquisitions of airlines in Turkey and was completed with suggestions to students about the aviation sector.
Conference paperPublication Metadata only Exploiting user-generated content for service improvement: Case airport twitter data(Springer, 2022-09) Aunimo, L.; Martin-Domingo, Luis; Aviation Management; DOMINGO, Luıs MartınThe study illustrates how airport collaborative networks can profit from the richness of data, now available due to digitalization. Using a co-creation process, where the passenger generated content is leveraged to identify possible service improvement areas. A Twitter dataset of 949497 tweets is analyzed from the four years period 2018–2021 – with the second half falling under COVID period - for 100 airports. The Latent Dirichlet Allocation (LDA) method was used for topic discovery and the lexicon-based method for sentiment analysis of the tweets. The COVID-19 related tweets reported a lower sentiment by passengers, which can be an indication of lower service level perceived. The research successfully created and tested a methodology for leveraging user-generated content for identifying possible service improvement areas in an ecosystem of services. One of the outputs of the methodology is a list of COVID-19 terms in the airport context.ArticlePublication Open Access Innovation at airports: A systematic literature review (2000–2019)(Vilnius Gediminas Technical University, 2021-09-29) Kılıç, Sena; Üçler, Çağlar; Martin-Domingo, Luis; Professional Flight Program; Aviation Management; ÜÇLER, Çağlar; DOMINGO, Luıs Martın; KILIÇ, SenaAirports operate in a highly-competitive and challenging environment. Therefore, in order to remain competitive, innovation is imperative for airports. This paper aims to conduct academic research into innovation at airports by reviewing studies published from 2000 to 2019 for presenting key findings. A systematic literature review was made based on scientific papers indexed in Scopus with the keywords innovation and airport in the title, abstract or keywords sections, consolidating the innovation focus, approach and degree discussed with respect to innovation areas and territorial focal points. Consequently, it was found that research on airport innovation is: (i) mainly focused on products/services, (ii) concerned with leveraging ICT (Informatıon Communication Technology), (iii) implemented ad-hoc without a consolidated strategic approach, and (iv) lacks the input of external innovation scholars and specialists.ArticlePublication Metadata only The role of travel patterns in airport duty-free shopping satisfaction: a case study from an Australian regional airport(Elsevier, 2019-09) Martín, J. C.; Martin-Domingo, Luis; Lohmann, G.; Spasojevic, B.; Aviation Management; DOMINGO, Luıs MartınShopping can be one of the primary motivations for tourism, and commercial revenues are becoming an indispensable source of income for airports. Understanding airport shoppers' satisfaction is thus becoming increasingly relevant for airport operators and remains largely unexplored in the academic literature. This paper contributes to the strand of the literature analysing the satisfaction of duty-free shoppers through a six-item construct that was modelled using a hybrid fuzzy TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution) method. A questionnaire was administered at the international terminal of a regional airport in Australia. The results show that the differences in terms of place of residence and passengers' destination route are factors influencing the level of shoppers' satisfaction. Residents in Australia and passengers travelling shorthaul are more satisfied than non-residents of Australia and those travelling long-haul. With respect to each attribute, the satisfaction elasticities show that shoppers are more elastic in terms of the variety of items available in the shops and the choice of international brands; and satisfaction is less elastic with respect to the ease with which specific items can be found, as well as the `look and feel' of the shops.PresentationPublication Metadata only Round Table & Discussion(Özyeğin University, 2015-03-26) Küçükönal, Hatice; Martin-Domingo, Luis; Aviation Management; KÜÇÜKÖNAL, Hatice; DOMINGO, Luıs MartınThe transition of the actual two airports system (Istanbul Ataturk - IST and Sabiha Gokcen - SAW), with the capacity shortages, into the new airport System (Istanbul New Airport and Sabiha Gokcen) was discussed. The optimal airport ownership structure for Istanbul case was compared with the London case. Critical points to achieve high quality of service as for instance the passenger experience and staff attitude. The round table was completed with the skills and training necessary for the airport sector.ArticlePublication Metadata only Applying deep learning models to twitter data to detect airport service quality(Elsevier, 2021-03) Barakat, Huda Mohammed Mohammed; Yeniterzi, R.; Martin-Domingo, Luis; Aviation Management; DOMINGO, Luıs Martın; Barakat, Huda Mohammed MohammedMeasuring airport service quality (ASQ) is an important process for identifying shortages and suggesting improvements that guide management decisions. This research, introduces a general framework for measuring ASQ using passengers’ tweets about airports. The proposed framework considers tweets in any language, not just in English, to support ASQ evaluation in non-speaking English countries where passengers communicate with other languages. Accordingly, this work uses a large dataset that includes tweets in two languages (English and Arabic) and from four airports. Additionally, to extract passenger evaluations from tweets, our framework applies two different deep learning models (CNN and LSTM) and compares their results. The two models are trained with both general data and data from the aviation domain in order to clarify the effect of data type on model performance. Results show that better performance is achieved with the LSTM model when trained with domain specific data. This study has clear implications for researchers and airport managers aiming to use alternative methods to measure ASQ.ArticlePublication Open Access Airport mobile internet an innovation(Elsevier, 2016-08) Martin-Domingo, Luis; Martin, J. C.; Aviation Management; DOMINGO, Luıs MartınThis paper studies the adoption of mobile Internet by airports. Using a new theoretical model, the study tests whether early adopters of mobile Internet for airports can be considered real innovators. Seventy-five international airports from four different geographical areas and of three different sizes are analyzed. The paper complements the analysis with an additional innovation adoption, the PC-Website, and two dimensions are analyzed: the time of adoption and the degree of maturation. Our findings show that there are four real innovator airports: London Heathrow, London Stansted, Amsterdam Schiphol and Copenhagen. Airport innovation is found to be related to geographical location and commercial revenue rather than to airport size. The four real innovator airports iPhone apps are used as case studies to identity best practices for the delivery of airport mobile services.ArticlePublication Metadata only Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)(Elsevier, 2019-07) Martin-Domingo, Luis; Aviation Management; DOMINGO, Luıs MartınUser generated content (UGC) is providing new broad information datasets about airport service quality (ASQ) that are more easily available to researchers than information gathered using traditional techniques, such as surveys conducted with passengers. Research in the field is characterized by UGC provided on specialized blogs and websites. This study utilizes London Heathrow airport's Twitter account dataset and applies the sentiment analysis (SA) technique to measure ASQ. The aim of this research is to explore how SA techniques can identify new insights beyond those provided by more traditional methods. The dataset includes 4392 tweets and the SA identifies 23 attributes that can be used for comparison with other ASQ scales. Findings indicate that the frequency of passenger references to the attributes of the scale differs significantly in some cases and that the discernment of these differences can provide actionable insights for airport management when improving airport service quality.