Person: ŞABAHAT, Peren Özturan
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Peren Özturan
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ŞABAHAT
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ArticlePublication Metadata only Can the marketing department benefit from socially responsible marketing activities? The role of legitimacy and customers’ interest in social responsibility(Emerald, 2022-02-02) Şabahat, Peren Özturan; Grinstein, A.; Business Administration; ŞABAHAT, Peren ÖzturanPurpose: In a world where corporate social responsibility (CSR) is a meaningful trend valued by firm stakeholders, it is still not clear how the marketing department integrates corporate-level social responsibility strategy into its departmental activities i.e. socially responsible marketing activities (SRMA) and whether such activities can benefit the department. Using legitimacy as the underlying theoretical explanation, this paper aims to study two instrumental returns from SRMA at the marketing department level, i.e. marketing department’s performance – impact outside the firm on multiple marketing-related outcomes and influence within the firm – the power of the marketing department compared to other departments. Design/methodology/approach: Three studies were performed. Study 1 is a survey that offers a validated measure of SRMA and examines its relationship with the focal outcome variables. Study 2 is also a survey that investigates the mediating role of the marketing department’s legitimacy and the moderating role of customers’ interest in social responsibility and uses actual sales data of firms. Study 3 is an experiment that examines the main findings in a controlled setting using participants other than marketing executives i.e. chief executive officers. Findings: Study 1 shows that SRMA is different than the closely related variable socially responsible business strategy and is positively related to the marketing department’s performance and influence within the firm. Study 2 complements these findings by demonstrating these impacts are mediated by the marketing department’s legitimacy and strengthened with higher customers’ interest in social responsibility. Study 3 sets the causality between the focal variables and the mediating role of legitimacy. Research limitations/implications: This work extends the study of firm-level CSR to the department- and implementation-level, in the context of marketing departments. It reveals the underlying mechanism driving the positive impact of SRMA, i.e. legitimacy, and identifies a moderating condition, i.e. customers’ interest in social responsibility. It further extends research on the role of the marketing department and its contribution to firm performance. Practical implications: Marketers can benefit from the reported findings by understanding when and how CSR-related, domain-specific activities that feature the traditional responsibilities of marketing, including market research, customer relationship management and the product, promotions, price and place (4Ps) may be reshaped to include a broader set of stakeholders and a socially responsible angle and thereby generate more legitimacy and impact – inside and outside the firm. Originality/value: This study provides a novel perspective on how marketing departments evaluate CSR in their daily activities where such engagement vests increasing returns to the marketing department and underpins the successful implementation of CSR. © 2021, Emerald Publishing Limited.ArticlePublication Metadata only Impact of global brand chief marketing officers’ corporate social responsibility and sociopolitical activism communication on twitter(Sage, 2022-09) Şabahat, Peren Özturan; Grinstein, A.; Business Administration; ŞABAHAT, Peren ÖzturanChief marketing officers (CMOs) engage with their stakeholders on social media platforms to create a digital impact. CMO communication on societal issues is understudied despite heightened global attention to brands’ social practices. This poses three research questions: (1) How central is corporate social responsibility (CSR) and sociopolitical activism in the communication of global brands’ CMOs?, (2) Does CMOs’ communication about CSR or sociopolitical activism have a digital impact?, and (3) How do brand origin (i.e., geographic location of headquarters) and CMO nationality (U.S. vs. non-U.S.) moderate the CSR/sociopolitical activism–digital communication impact? Drawing on expectancy violation theory, this research (Ntweets = 17,468 over NCMOs = 81) finds that CMOs rarely publish CSR or sociopolitical activism communication on Twitter (5.3% and 3.2%) and demonstrates a higher digital impact of retweets for CSR and a lower impact for sociopolitical activism tweets than regular communication. Furthermore, non-U.S. headquarters and CMO nationality strengthen the positive effect of CSR communication and weaken the negative effect of sociopolitical activism communication.ArticlePublication Metadata only Governance implications of modularity in sourcing relationships(Springer Nature, 2020) Harmancioglu, N.; Wuyts, S.; Şabahat, Peren Özturan; Business Administration; ŞABAHAT, Peren ÖzturanModularization, an important trend in innovation markets, allows for recombination of product components into multiple end-product configurations. Although modularization has consequences for how firms manage their relationships with upstream component suppliers, the governance implications of modularity for innovation sourcing relationships have not been adequately examined in the prior literature. We intend to bridge this gap. We argue that (i) buyer firms employ governance mechanisms (monitoring and socialization) to cope with the strategic hazards of innovation sourcing relationships (knowledge specificity, knowledge asymmetry, and knowledge spillover) and (ii) the consequences of deploying these mechanisms in response to the strategic hazards on relationship performance are contingent upon the degree of modularity of the system in which they are deployed. We provide empirical support for the developed moderated mediation model through an analysis of 194 innovation projects. The developed theory and findings contribute to the governance and modularity literatures. In addition, our findings may help change managers’ behaviors: we observe that managers do not consider modularity when selecting governance mechanisms, while our model findings suggest they should.