Browsing by Author "Buyukozkan, G."

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A combined group decision making based IFCM and SERVQUAL approach for strategic analysis of airline service quality

Buyukozkan, G.; Havle, Celal Alpay; Feyzioglu, O.; Gocer, F. (IOS Press, 2020)

Transportation becomes increasingly important for global trade, mobility, and economies. Passengers expect speed and quality from transportation services. As a result, the demand for air transportation is steadily rising. ...
A new digital service quality model and its strategic analysis in aviation industry using interval-valued intuitionistic fuzzy AHP

Buyukozkan, G.; Havle, Celal Alpay; Feyzioglu, O. (Elsevier, 2020-07)

Today, airline companies have to provide digital products and services to ensure customer satisfaction. Accordingly, classical service quality models are not sufficient to capture customer expectations, and new digital ...

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