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dc.contributor.authorDoğru, M. K.
dc.contributor.authorÖzen, Ulaş
dc.date.accessioned2015-10-26T11:41:03Z
dc.date.available2015-10-26T11:41:03Z
dc.date.issued2015-03-06
dc.identifier.issn1526-551X
dc.identifier.urihttp://hdl.handle.net/10679/966
dc.identifier.urihttp://pubsonline.informs.org/doi/abs/10.1287/inte.2014.0782
dc.descriptionDue to copyright restrictions, the access to the full text of this article is only available via subscription.
dc.description.abstractAlcatel-Lucent, a major telecommunications equipment manufacturer, provides equipment, solutions, and services to customers worldwide. Post-sales support services are a growing business segment for the company, and require significant investment in spare parts. The inventory investment constitutes a considerable portion of the total cost of providing post-sales support services for new customer contracts; it is also an important element in estimating new contract offerings and evaluating and redesigning business processes that affect inventories. Because of Alcatel-Lucent’s two-echelon supply chain structure, inventory sizing for post-sales support services is a complicated task that spreadsheet applications cannot handle adequately. Thus, the company’s repair and exchange services (RES) group needed a fast, user-friendly, and generic software solution with advanced analytic capabilities to support its business tendering and evaluation processes. To meet this requirement, we developed the tactical inventory planning tool, which uses stochastic modeling and optimization algorithms, for this purpose. Although the tool’s primary function is to support the RES business tendering process, it has also been useful in other business analysis because of its generic nature.en_US
dc.description.sponsorshipIndustrial Development Agency
dc.language.isoengen_US
dc.publisherInformsen_US
dc.rightsrestrictedAccess
dc.titleTactical inventory planning at Alcatel-Lucent's repair and exchange servicesen_US
dc.typeArticleen_US
dc.peerreviewedyesen_US
dc.publicationstatuspublisheden_US
dc.contributor.departmentÖzyeğin University
dc.contributor.authorID25316
dc.contributor.ozuauthorÖzen, Ulaş
dc.identifier.volume45
dc.identifier.issue3
dc.identifier.startpage228
dc.identifier.endpage242
dc.identifier.wosWOS:000355568700003
dc.identifier.doi10.1287/inte.2014.0782
dc.subject.keywordsSpare-parts inventory managementen_US
dc.subject.keywordsMultiple-item/multiechelon inventory systemen_US
dc.subject.keywordsStochastic modelingen_US
dc.subject.keywordsHeuristicsen_US
dc.identifier.scopusSCOPUS:2-s2.0-84933521090


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