Browsing Hotel Management by Title
Now showing items 58-77 of 78
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Otel işletmelerinde müşteri yönlülük uygulamaları: Antalya ilindeki beş yıldızlı oteller örneği
(Dokuz Eylül Üniversitesi, 2013)Pazar yönlülük anlayışının, 1950’li yıllardan itibaren gelişmesine karşılık, bu anlayışın kilit bileşeni olan müşteri yönlülük yaklaşımının araştırmalara konu olması 1990’lı yılları bulmuştur. Tüketiciyi odak noktası olarak ... -
Otel i̇şletmeleri̇nde küyerelleşme yaklaşımı: İzmi̇r i̇li̇ örneği̇
(Dokuz Eylül Üniversitesi, 2015-05-05)Bu çalışma, dünyada gittikçe artan önemi nedeniyle küyerelleşmenin, Türkiye’de hizmet veren uluslararası otel işletmelerindeki boyut ve şekillerini ortaya koymak ve bunların kıyı ve şehir otellerindeki benzerlik ve ... -
Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
(Elsevier, 2014-08)The study examined the influence of perceived supervisor and co-worker support for error management on employees' engagement in service recovery performance. Furthermore, the current work examined the mediating role of ... -
Platform coopetition in the tourism industry: conflicts and tensions caused by the closure of Booking.com in Turkey
(Taylor & Francis, 2019-08-09)In March 2017, as a result of a precautionary interim decision made by the courts based on the case relating to ‘unfair competition practices’, Booking.com closed its platform for inbound tourism in Turkey and ceased ... -
The politics of noise: case study of the commercialization of Alaçatı Village, Turkey
(Elsevier, 2018-01)Employing the concept of biopolitics, this study explores noise and policy inaction as normalizing technologies of the body and as market discourse through the commercialization of a small village. Noise in Alaçatı Village, ... -
Positioning five-star hotels in city destinations: The case of Istanbul, Turkey
(Sage, 2023-04)Destinations and hotel businesses take advantage of many benefits of the online world. Extensive qualitative (review texts) and quantitative (review scores and room rates) data sources enable them to assess their positions ... -
The rationale and ethics behind non-profit organizations being exempt from tax
(BC Grup Inc., 2020)The current research paper is prepared to explain the rationale and ethics behind the tax exemption of non-profit organizations. The main purpose of this paper is to explore the understanding of such exemption discussed ... -
The role of internationalization on the IPO performance of service firms: Examination of initial returns, long-run returns, and survivability
(Elsevier, 2016)This study examines the effect of internationalization on the initial and long-run IPO performance of service firms. The study discusses that pre-IPO internationalization of service firms contributes to the explanation of ... -
Social media practices applied by city hotels: a comparative case study from Turkey
(Emerald Group Publishing, 2015)Purpose – This study aims to examine various forms of hotel businesses’ social media (SM) practices by analysing TripAdvisor (TA) and examining its critical role in decision-making. As a well-known platform of SM in tourism, ... -
Success model of online food delivery system: The role of brand image in customer responses
(LLC CPC Business Perspectives, 2022)There is a growing interest in understanding the factors affecting the success of online food delivery (OFD) systems because online food ordering has increased considerably in recent years. Hence, the purpose of this study ... -
A synergy effect of internationalization and firm size on performance: US hotel industry
(Emerald, 2014)Purpose – The purpose of the current study is to investigate the existence of a negative synergy effect of internationalization and firm size on firm performance for publicly traded US hotels.Design/methodology/approach – ... -
Tango or acrobatics: How to capture info groups' memory
(Taylor and Francis, 2022)The global tourism system is highly dependent on travel for leisure and is dominated by mass tourism towards summer destinations. The majority of those travels are organised by tour operators as a member of distribution ... -
Time-varying risk aversion and its macroeconomic and financial determinants - A comparative analysis in the U.S. and French financial markets
(Elsevier, 2021-07)This empirical study evaluates risk aversion dynamics in the U.S. and French financial markets in a comparative setting for the period 2000–2016. Key macroeconomic and financial variables that determine the variations in ... -
To stay or not to stay: How to convince the very first guest of a resort property
(CABI International, 2023-02-28)Hotel openings in resort destinations have several challenges to overcome and manage, such as: (i) the completion of the hotel project; (ii) preparation of hotel operations for the customer experience; (iii) pre-opening ... -
Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance
(Emerald Publishing Limited, 2020-08-04)Purpose Hospitality work setting is error-prone, rendering error handling critical for effective organizational operation and quality of service delivery. An organization's attitude toward errors can be traced back to one ... -
The truths about conventional tourism and its scientism a humanistic critique
(Taylor & Francis, 2021)N/A -
Underlying factors of ups and downs in financial leverage overtime
(Sage, 2017-09-01)We present new stylized facts on the underlying reasons of US hospitality and tourism firms’ fluctuating levels of financial leverage during the period 1990–2015 using comprehensive micro- and macro-level accounting data ... -
Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure
(Emerald, 2023)Purpose: Vicarious abusive supervision (VAS) has recently garnered the attention of hospitality researchers. VAS is prevalent in hospitality work settings characterized by long production chains and open operating environments. ... -
What do we know about social media and firms’ financial outcomes so far?
(Emerald Publishing Limited, 2017)Purpose: This paper aims to understand the emergence, the revolution and the relevant knowledge of academic research concentrating on social media (SM) and hospitality and tourism firms’ financial performance. The authors ... -
Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being
(Emerald Publishing Limited, 2020-05)Purpose On the basis of conservation of resources theory, the purpose of this paper is to propose a framework linking an organizational factor, organizational error tolerance, with employees’ psychological well-being ...
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