European quality award winning companies: a situational analysis of tourism industry
dc.contributor.author | Özgen, Hanım Kader Şanlıöz | |
dc.date.accessioned | 2016-02-23T14:25:52Z | |
dc.date.available | 2016-02-23T14:25:52Z | |
dc.date.issued | 2016 | |
dc.identifier.issn | 1871-3173 | |
dc.identifier.uri | http://hdl.handle.net/10679/3873 | |
dc.identifier.uri | https://www.emerald.com/insight/content/doi/10.1108/S1871-317320160000012002/full/html | |
dc.description.abstract | The European Quality Award came into being in 1992. Since then, 42 organizations from various sectors have attained this internationally recognized award. Although the model of the award is considered as a single-generic framework for organizations of all sectors, the question about the situation of the tourism industry arises since this model is not frequent in tourism establishments. With the aim of revealing the situation of tourism industry, this chapter utilized the list of the award winning organizations and identified their economic sectors with reference to The Statistical Classification of Economic Activities in the European Union (NACE). As a consequence, the study revealed the weak participation of the tourism industry, represented by only two hotels and a conference center. | |
dc.language.iso | eng | en_US |
dc.publisher | Emerald | |
dc.relation.ispartof | Tourism and Hospitality Management | |
dc.rights | restrictedAccess | |
dc.title | European quality award winning companies: a situational analysis of tourism industry | en_US |
dc.type | Book chapter | en_US |
dc.peerreviewed | yes | |
dc.publicationstatus | published | en_US |
dc.contributor.department | Özyeğin University | |
dc.contributor.authorID | (ORCID 0000-0002-5865-7553 & YÖK ID 124690) Şanlıöz, Kader | |
dc.contributor.ozuauthor | Özgen, Hanım Kader Şanlıöz | |
dc.identifier.volume | 12 | |
dc.identifier.startpage | 3 | |
dc.identifier.endpage | 17 | |
dc.identifier.wos | WOS:000403250800002 | |
dc.identifier.doi | 10.1108/S1871-317320160000012002 | |
dc.subject.keywords | Business excellence | |
dc.subject.keywords | EFQM excellence model | |
dc.subject.keywords | European quality award | |
dc.subject.keywords | Service excellence | |
dc.identifier.scopus | SCOPUS:2-s2.0-84987950351 | |
dc.contributor.authorFemale | 1 | |
dc.relation.publicationcategory | Book Chapter - International - Institutional Academic Staff |
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