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dc.contributor.authorÖzgen, Hanım Kader Şanlıöz
dc.date.accessioned2016-02-23T14:25:52Z
dc.date.available2016-02-23T14:25:52Z
dc.date.issued2016
dc.identifier.issn1871-3173
dc.identifier.urihttp://hdl.handle.net/10679/3873
dc.identifier.urihttps://www.emerald.com/insight/content/doi/10.1108/S1871-317320160000012002/full/html
dc.description.abstractThe European Quality Award came into being in 1992. Since then, 42 organizations from various sectors have attained this internationally recognized award. Although the model of the award is considered as a single-generic framework for organizations of all sectors, the question about the situation of the tourism industry arises since this model is not frequent in tourism establishments. With the aim of revealing the situation of tourism industry, this chapter utilized the list of the award winning organizations and identified their economic sectors with reference to The Statistical Classification of Economic Activities in the European Union (NACE). As a consequence, the study revealed the weak participation of the tourism industry, represented by only two hotels and a conference center.
dc.language.isoengen_US
dc.publisherEmerald
dc.relation.ispartofTourism and Hospitality Management
dc.rightsrestrictedAccess
dc.titleEuropean quality award winning companies: a situational analysis of tourism industryen_US
dc.typeBook chapteren_US
dc.peerreviewedyes
dc.publicationstatuspublisheden_US
dc.contributor.departmentÖzyeğin University
dc.contributor.authorID(ORCID 0000-0002-5865-7553 & YÖK ID 124690) Şanlıöz, Kader
dc.contributor.ozuauthorÖzgen, Hanım Kader Şanlıöz
dc.identifier.volume12
dc.identifier.startpage3
dc.identifier.endpage17
dc.identifier.wosWOS:000403250800002
dc.identifier.doi10.1108/S1871-317320160000012002
dc.subject.keywordsBusiness excellence
dc.subject.keywordsEFQM excellence model
dc.subject.keywordsEuropean quality award
dc.subject.keywordsService excellence
dc.identifier.scopusSCOPUS:2-s2.0-84987950351
dc.contributor.authorFemale1
dc.relation.publicationcategoryBook Chapter - International - Institutional Academic Staff


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