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Modeling heterogeneity in the satisfaction, loyalty intention and shareholder value linkage: a cross industry analysis at the customer and firm level427
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Modeling heterogeneity in the satisfaction, loyalty intention and shareholder value linkage: a cross industry analysis at the customer and firm level67213856
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United States142
Germany42
China32
Turkey13
Ukraine13
United Kingdom12
Netherlands8
Poland6
Austria5
Canada4
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Ann Arbor27
Fairfield18
Kiez18
Beijing15
Jacksonville15
Wilmington15
Kiev13
Houston9
Düsseldorf8
Alexandria7

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