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dc.contributor.authorÇayırlı, Tuğba
dc.contributor.authorGüneş, E. D.
dc.date.accessioned2014-12-21T14:06:29Z
dc.date.available2014-12-21T14:06:29Z
dc.date.issued2014-04
dc.identifier.issn1476-9360
dc.identifier.urihttp://www.palgrave-journals.com/jors/journal/v65/n4/full/jors201356a.html
dc.identifier.urihttp://hdl.handle.net/10679/758
dc.descriptionDue to copyright restrictions, the access to the full text of this article is only available via subscription.
dc.description.abstractThis study investigates appointment systems (AS), as combinations of access rules and appointment-scheduling rules, explicitly designed for dealing with walk-in seasonality. In terms of 'access rules', strategies are tested for adjusting capacity through intra-week, or monthly seasonality of walk-ins, or their combined effects. In terms of 'appointment rules', strategies are tested to determine which particular slots to double-book or leave open in cases where seasonal walk-in rates exceed or fall short of the overall yearly rate. In that regard, this study integrates capacity and appointment decisions, which are usually addressed in an isolated manner in previous studies. Simulation optimization is used to derive heuristic solutions to the appointment-scheduling problem, and the findings are compared in terms of in-clinic measures of patient wait time, physician idle time and overtime. The goal is to provide practical guidelines for healthcare practitioners on how to best design their AS when seasonal walk-ins exist.en_US
dc.description.sponsorshipTÜBİTAK
dc.language.isoengen_US
dc.publisherSpringer Natureen_US
dc.relationinfo:turkey/grantAgreement/TUBITAK/109K451en_US
dc.relation.ispartofJournal of the Operational Research Society
dc.rightsrestrictedAccess
dc.titleOutpatient appointment scheduling in presence of seasonal walk-insen_US
dc.typeArticleen_US
dc.peerreviewedyesen_US
dc.publicationstatuspublisheden_US
dc.contributor.departmentÖzyeğin University
dc.contributor.authorID(ORCID 0000-0001-7515-8716 & YÖK ID 26584) Çayırlı, Tuğba
dc.contributor.ozuauthorÇayırlı, Tuğba
dc.identifier.volume65
dc.identifier.startpage512
dc.identifier.endpage531
dc.identifier.wosWOS:000332947600004
dc.identifier.doi10.1057/jors.2013.56
dc.subject.keywordsHealthcare operationsen_US
dc.subject.keywordsAppointment schedulingen_US
dc.subject.keywordsSimulation-optimizationen_US
dc.subject.keywordsSeasonalityen_US
dc.subject.keywordsWalk-insen_US
dc.identifier.scopusSCOPUS:2-s2.0-84896346399
dc.contributor.authorFemale1


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