Browsing Hotel Management by Author "Dawson, M."
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Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave
Dawson, M.; Guchait, P.; Russen, M.; Wang, X.; Paşamehmetoğlu, Ayşın (Taylor & Francis, 2023)Organizational culture continues to be a decisive factor for the success of hospitality firms. Drawing from the theory of work adjustment, this study focuses on hospitality organizational culture and examines its impacts ... -
Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
Guchait, P.; Paşamehmetoğlu, Ayşın; Dawson, M. (Elsevier, 2014-08)The study examined the influence of perceived supervisor and co-worker support for error management on employees' engagement in service recovery performance. Furthermore, the current work examined the mediating role of ...
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