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A universal appointment rule with patient classification for service times, no-shows and walk-ins
This study evaluates patient classification for scheduling and sequencing appointments for patients differentiated by their mean and standard deviation of service times, no-show, and walk-in probabilities. Alternative ...
A universal appointment rule in the presence of no-shows and walk-ins
This study introduces a universal “Dome” appointment rule that can be parameterized through a planning constant for different clinics characterized by the environmental factors—no-shows, walk-ins, number of appointments ...
Assessment of patient classification in appointment system design
(Production and Operations Management Society, 2008-05)
This paper investigates two approaches to patient classification: using patient classification only for sequencing patient appointments at the time of booking and using patient classification for both sequencing and ...
Predicting the performance of queues–A data analytic approach
Existing models of multi-server queues with system transience and non-standard assumptions are either too complex or restricted in their assumptions to be used broadly in practice. This paper proposes using data analytics, ...
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