Show simple item record

dc.contributor.authorGuchait, P.
dc.contributor.authorPaşamehmetoğlu, Ayşın
dc.contributor.authorLanza-Abbott, J.
dc.date.accessioned2016-02-22T13:06:13Z
dc.date.available2016-02-22T13:06:13Z
dc.date.issued2015
dc.identifier.issn1533-2845
dc.identifier.urihttp://hdl.handle.net/10679/3636
dc.identifier.urihttp://www.tandfonline.com/doi/abs/10.1080/15332845.2014.904175
dc.descriptionDue to copyright restrictions, the access to the full text of this article is only available via subscription.
dc.description.abstractThis study examined the influence of error management culture on employee helping behaviors during service failure and recovery situations in restaurants. Data was collected from 236 employees working in 22 restaurants in Turkey. Additionally, supervisors were asked to evaluate the employees’ helping behaviors. Hierarchical linear regression analysis indicated that error management culture had a significant positive influence on employee helping behaviors (self-rated), employee helping behaviors (manager-rated), and coworker helping behaviors. Furthermore, the study includes important theoretical and practical implications for researchers and industry practitioners.
dc.language.isoengen_US
dc.publisherInforma Group
dc.relation.ispartofJournal of Human Resources in Hospitality.
dc.rightsrestrictedAccess
dc.titleThe importance of error management culture in organizations: Impact on employee helping behaviors during service failures and recoveries in restaurantsen_US
dc.typeArticleen_US
dc.peerreviewedyes
dc.publicationstatuspublisheden_US
dc.contributor.departmentÖzyeğin University
dc.contributor.authorID(ORCID 0000-0001-5852-4921 & YÖK ID 124918) Paşamehmetoğlu, Ayşın
dc.contributor.ozuauthorPaşamehmetoğlu, Ayşın
dc.identifier.startpage45
dc.identifier.endpage67
dc.identifier.doi10.1080/15332845.2014.904175
dc.subject.keywordsError management culture
dc.subject.keywordsOrganizational citizenship behaviors
dc.subject.keywordsHelping behaviors
dc.subject.keywordsService failure
dc.subject.keywordsService recovery
dc.identifier.scopusSCOPUS:2-s2.0-84908409980
dc.contributor.authorFemale1


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record


Share this page