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dc.contributor.authorÇayırlı, Tuğba
dc.contributor.authorVeral, E.
dc.contributor.authorRosen, H.
dc.date.accessioned2014-04-11T07:18:23Z
dc.date.available2014-04-11T07:18:23Z
dc.date.issued2008-05
dc.identifier.issn1059-1478
dc.identifier.urihttp://hdl.handle.net/10679/327
dc.identifier.urihttp://onlinelibrary.wiley.com/doi/10.3401/poms.1080.0031/abstract
dc.descriptionDue to copyright restrictions, the access to the full text of this article is only available via subscription.
dc.description.abstractThis paper investigates two approaches to patient classification: using patient classification only for sequencing patient appointments at the time of booking and using patient classification for both sequencing and appointment interval adjustment. In the latter approach, appointment intervals are adjusted to match the consultation time characteristics of different patient classes. Our simulation results indicate that new appointment systems that utilize interval adjustment for patient class are successful in improving doctors' idle time, doctors' overtime and patients' waiting times without any trade-offs. Best performing appointment systems are identified for different clinic environments characterized characterized by walk-ins, no-shows, the percentage of new patients, and the ratio of the mean consultation time of new patients to the mean consultation time of return patients. As a result, practical guidelines are developed for managers who are responsible for designing appointment systems.en_US
dc.language.isoengen_US
dc.publisherProduction and Operations Management Societyen_US
dc.relation.ispartofProduction and Operations Management
dc.rightsrestrictedAccess
dc.titleAssessment of patient classification in appointment system designen_US
dc.typeArticleen_US
dc.peerreviewedyesen_US
dc.publicationstatuspublisheden_US
dc.contributor.departmentÖzyeğin University
dc.contributor.authorID(ORCID 0000-0001-7515-8716 & YÖK ID 26584) Çayırlı, Tuğba
dc.contributor.ozuauthorÇayırlı, Tuğba
dc.identifier.volume17
dc.identifier.issue3
dc.identifier.startpage338
dc.identifier.endpage353
dc.identifier.wosWOS:000256868000009
dc.identifier.doi10.3401/poms.1080.0031
dc.subject.keywordsAppointment schedulingen_US
dc.subject.keywordsOutpatient clinicsen_US
dc.subject.keywordsService operationsen_US
dc.subject.keywordsHealth careen_US
dc.subject.keywordsSimulationen_US
dc.identifier.scopusSCOPUS:2-s2.0-48249148377
dc.contributor.authorFemale1


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